LinguaBite

Support

Help with LinguaBite — accounts, subscriptions, progress and data.

Contact us

The fastest way to reach us is email. We aim to reply within two working days.

When reporting a problem, telling us your device, your operating system version and
what you were doing at the time will usually save a round trip.

Common questions

My progress is missing on a new device

Progress syncs to your account, not to the device. Sign in with the same account on
the new device and your sentences, streaks and mastery levels will be restored. If
you used LinguaBite before creating an account, sign in on the original device first
so your local history can be merged rather than replaced.

I subscribed but content is still locked

Subscriptions can take a few moments to register after purchase. Open Settings and
sign in if you have not already — a subscription is attached to your account, not to
the device. If content is still locked after that, contact us with the email address
you used and we will look it up.

How do I restore a purchase?

Open the subscription screen and choose Restore Purchases. This re-reads your
purchase history from the App Store or Google Play. You must be signed in to the
same store account that made the original purchase.

How do I cancel?

Subscriptions are managed by the store you bought them from, not by us. On iOS use
Settings › your name › Subscriptions. On Android use the Play Store › Payments and
subscriptions. Cancelling stops future renewals; access continues to the end of the
period you have paid for.

Your data

Exporting your data

Settings › Data & Privacy › Export My Data produces a copy of everything associated
with your account, including your learning progress and study history.

Deleting your account

You can request deletion of your account and all associated data by emailing
privacy@linguabite.com from the address registered to the account. We will confirm
once it is done. Deletion is permanent and cannot be undone.

For what we collect and why, see our Privacy Policy.